I ordered a custom phone case and they didn’t know how to position the image properly. I tried for several days, using different methods, to get in touch with them, and when they finally responded, they tried to convince me—using their exact words—that they were doing everything possible to make the result as accurate as possible, but that there are inevitable differences between a digital image and a physical phone case. I emphasized to them that I wasn’t complaining about the image at all, but rather about the framing of the photo (instead of being centered, it was at the bottom; when you hold the phone in your hand, you can’t tell if there’s a design on it). They refused to address this. It’s not the first time I’ve had that photo printed on a case, but it’s the first time they’ve done it so poorly and won’t take responsibility for it. I do not recommend this brand at all, because, on top of that, their after-sales service couldn’t be worse. I’ve never seen such brazenness in washing their hands of a job poorly done. We’re talking about 20 €—I think that if they aren’t capable of handling this, it says a lot about the brand.
