Shipping policy

ORDER SHIPPING AND DELIVERY POLICY

Delivery times are calculated in business days, meaning they do not include Saturdays, Sundays, and holidays.

Business days for delivery:
Monday through Friday from 8:00 a.m. to 7:00 p.m.

Delivery Region: We ship to mainland Portugal and the islands, as well as throughout the European Union.

Delivery times vary by region. They will be provided at the time of purchase and also depend on the approval of your payment. Once payment is confirmed, your order takes 1 (one) to 2 (two) business days to be processed; after that, the delivery time provided by CTT EXPRESSO and DHL will be added.

The time required to process an exchange depends on the product’s availability in stock. We will notify you by email or phone. If the product is out of stock, you may choose another item of the same type or equal value on our website.

You have a cooling-off period of 7 (seven) calendar days, starting from the date you receive the product, to cancel your order. The period begins on the day immediately following the purchase or receipt of the product. The count is not interrupted on weekends or holidays.

If there is any delay, please contact us via email (geral@instacase.pt).