Refund policy

 

Thank you for shopping at InstaCase !

We offer refunds and/or exchanges within the first 15 days of your purchase. If 15 days have already passed since the date of your purchase, you will not be offered a refund and/or exchange.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition as when you received it.

  • The item must be in its original packaging.

  • To complete the return, we require a receipt or proof of purchase.

  • We only offer refunds on items sold at the normal price; sale items cannot be refunded.

  • Personalized items will not be exchanged or refunded.

Exchanges (if applicable)

We accept exchanges only for items that are defective or damaged upon receipt, provided the request is made within a maximum of 15 days after purchase.

If you need to exchange an item for another one of the same kind, please send us an email to geral@instacase.pt, indicating the order number and, if possible, attaching photos of the item and the identified defect or damage.

Assets Not Covered

The following goods are not covered by the returns policy:

  • Gift cards

  • Personalized articles

Delayed or missing reimbursements

  • If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.

Shipping

  • It must be sent to the following address (Avenida da Liberdade No. 6, 1st Floor, 2715-001 Pero Pinheiro)

  • You will be responsible for paying the shipping costs for returning or exchanging the item.

  • Shipping costs are non-refundable!

  • Please note that we cannot guarantee that we will receive your returned item.