Online Dispute Resolution

Dear customer,

In the event of a dispute, any consumer resident in Portugal and the European Union can exercise their right to complain to an official, third-party and impartial body. INSTACASE provides all the information you need to exercise your right to complain.

If for any reason you are dissatisfied with your purchase from our online store, you can contact a consumer Alternative Dispute Resolution (ADR) body, as listed below:

● Lisbon Consumer Conflict Arbitration Center

● CIAB - Consumer Information, Mediation and Arbitration Center (Arbitration Court of

Consumption)

CNIACC - National Center for Consumer Conflict Information and Arbitration

European Commission

You can also formalize your complaints and claims regarding purchases made in our online store by contacting InstaCase via e-mail [email protected] or the helpline 912029223, available from 9:00h to 18:00hon working days.