Return Policy

Framework

Return policy

This returns policy has been drawn up on the basis of current legislation and may be updated without prior notice.

Free resolution and return period

The customer has the right to withdraw from the contract without incurring any costs (other than the cost of returning the product(s)) and without having to state the reason, within 14 (fourteen) days from the day on which the customer or a third party indicated by the customer (with the exception of the carrier) acquires physical possession of the product(s).

Thus, in the event of exercising the right of withdrawal, any purchase made in the store can be returned within 14 days of receipt. After this period, it will not be possible to offer a refund or exchange the item(s).

If the customer wishes to exercise their right to freely withdraw from the contract, they must complete and submit a clear declaration of withdrawal from the contract. You can contact the store within the above-mentioned time limit to request the Free Resolution form or to explicitly state by e-mail [email protected] that you wish to withdraw from the contract.

Any contact made by e-mail should refer to the following data:

● Name of receiver;

● Telephone/mobile contact;

● Order number;

● Date of order;

● Date of receipt of order;

● Number of products and/or services purchased.

• Upon receipt of the request for free withdrawal from the contract, a response will be given as soon as possible in order to expedite and schedule the collection of the product(s) purchased.

  Conditions for return

  For a purchase to be eligible for return, the items purchased must be in the same condition as when they were delivered. They must also be returned in their original packaging and without signs of misuse or mishandling.

  Products that are considered perishable cannot be returned. Examples are foodstuffs, flowers, newspapers and magazines.

  Products related to personal hygiene or intimacy, as well as {other examples of types of products}, will also not be accepted for return.

Returns should always be made to the merchant and never to the supplier of the products and/or services.

Documentation

In order for the return process to be completed, it will be necessary to include the purchase invoice, proof of payment and the return form.

Refunds

The value of the product(s) and delivery costs will be reimbursed in full within 14 days of the date on which we are informed of the decision to withdraw.

A InstaCase is not obliged to reimburse additional return costs such as a different and more expensive method of collecting the product(s) than the one we offer. In the event that InstaCase requests collection of the product(s) from the customer InstaCase, the refund process will be initiated upon receipt of the product(s). The customer will be notified by [email protected] regarding this process.

Refunds will be made using the same payment method used by the customer for the initial payment, except in situations where there is an express agreement and the customer does not incur any costs as a result of the refund.

If you don't receive your refund within the specified period, check your bank account again. If you still can't confirm that the amount has been deposited, contact your bank manager. If you still have no feedback, please contact the bank. After these steps, you can contact us on 912 029 223.

Exchanges

An exchange of items is only accepted when the order is defective, incomplete, incorrect or damaged during delivery. If you wish to exchange an item, please contact us by e-mail at the following address: [email protected]

The article should be sent to the following address:

R. Prof Ant Rosa Rovisco de Andrade n3 3G 2715-073 Pero Pinheiro

Offers

If the item has been gifted, it will only be accepted for exchange on presentation of the gift receipt.

Shipping costs

The shipping costs initially paid will be included in the amount to be refunded, as provided for in the legislation in force in Decree Law No. 24/2014.

If the customer wants a different collection method from the one defined by InstaCase, the customer will be responsible for paying the additional shipping costs for returning the product to the store, whether for return or exchange purposes.

We cannot guarantee that items will be returned or that they will arrive in the same condition as when they were sent.

International returns

In the case of an order delivered abroad, the return process is based on the above conditions.